Relationship Manager
About us
We are a principal lender providing short term property finance to property developers, landlords and investors. The company has experienced a huge amount of growth in recent years, but we have big ambitions in terms of how we wish to grow the business in 2024 and beyond. This is a key opportunity for you to join a relationship-led lender with customer service at the core of everything we do.
About the role
You will be required to originate profitable new business, working closely with brokers and direct customers. You will take ownership of your deals and develop and manage all your working relationships with customers and brokers alike from the application stage through to loan redemption, providing excellent customer service throughout.
All applications will require a high level of attention to detail where you will assess lending proposals using strong credit assessment skills. You will ideally have experience within the corporate/commercial banking background where you will have managed a portfolio of SME clients.
You will often work independently but you will also work in closely with your dedicated support and as part of a wider team to help deliver service standards across the company, to nurture and develop younger staff and to ensure that our joined-up approach to providing outstanding customer service standards is consistent across the company.
You will be an accomplished networker, utilising as many opportunities as possible to develop existing relationships and making new ones.
The role is home based on territory, but travel is required.
Roles and responsibilities
- Building profitable, long-term and mutually beneficial relationships with key strategic partners and contacts within target markets.
- Taking sole ownership of a large pipeline of cases from application stage through to loan redemption, ensuring company service standards are met at all times.
- Ensuring that all credit applications are presented in a manner which is compliant with Company policy.
- To be committed to the Company’s desire to provide outstanding customer service at all times.
- Liaising regularly with internal and external departments, such as: processing, credit/underwriting and solicitors, to monitor service standards (SLA’s) and deal quality.
- Highlighting ideas for innovation and improvement.
- Utilising client facing experience to execute visits to the property site or development.
- Proactively seek new business opportunities, using your own experience and trusted introducers.
- Demonstrating initiative for clients who sit outside of the traditional company lending policy and to justify recommendation to the credit team.
- Undertaking frequent risk and quality reviews of identified firms and individuals, recording findings.
- Maintaining up-to-date knowledge of current regulatory environment, product range and policies across the short-term lending market to effectively promote Signature’s competitive edge/USPs to all Partners.
- Attending external events such as roadshows, roundtables and networking events, and deliver presentations to large audiences, where appropriate.
- Organising events in your geographical area to drive the awareness and branding of Signature Property Finance.
- Being able to deliver presentations and host external events.
Skills and experiences
- Underwriting experience desirable, but not essential.
- Corporate/Commercial Banking background.
- Experience of Relationship Management.
- Robust credit assessment skills.
- Strong numeracy skills.
- Strong analytical skills and attention to detail.
- Self-motivated and ability to work both independently and/or collaboratively.
- Effective communication: written and verbal.
- Results driven.
- Have sound business judgement.
- Deliver high levels of accuracy and attention to detail in data input and all written communication produced.
- Demonstrate good time management when dealing with a high volume of pipeline cases.
- Be a Brand Ambassador and embrace company values at all times.
- Ability to use Social-Media.
- Embrace a ‘Customer-focused’ approach at all times.
Next steps
If you are the person described above and you have the skills and experience we need, we’d love to hear from you.
Please forward CV and any covering correspondence to careers@signaturepropertyfinance.co.uk